Last Updated: 11/23/2025
Fly Colombo International
Website: https://flycolombo.com
These Terms & Conditions govern the use of the website and services provided by Fly Colombo International (“we”, “our”, “us”). By accessing or using our website, booking travel services, or interacting with us, you agree to abide by these terms. Please read them carefully.
1. Definitions
- Customer: The individual or entity using our services to book travel-related products.
- Services: Includes flight bookings, hotel accommodations, travel packages, and other related services provided by us or third-party vendors.
2. Booking & Payment
- Booking Process: To confirm a booking, you must provide accurate details and make the required payment. A booking is only considered confirmed once you receive a booking confirmation from us.
- Payment Terms: All payments for bookings are due upon confirmation unless otherwise stated. Payment can be made via credit/debit cards, bank transfer, or other methods as specified on our website.
- Currency: All payments will be processed in the currency specified during the booking process.
3. Prices & Availability
- Pricing: Prices displayed on our website are subject to change without prior notice. Final prices will be confirmed at the time of booking.
- Availability: Availability of services (flights, hotels, etc.) is subject to confirmation and may change at any time. We will notify you if there are any changes to your booking.
4. Responsibilities of Customers
- Accurate Information: You agree to provide accurate and complete information when making a booking, including but not limited to your name, passport details (for international travel), and contact information.
- Travel Documents: You are responsible for ensuring that all required travel documents (e.g., passport, visa, health certificates) are valid and in order for your journey.
- Compliance with Laws: You agree to comply with all local and international laws, including those related to travel restrictions, customs, and health regulations.
5. Cancellation & Modifications
- Customer Cancellations: If you wish to cancel or modify a booking, please refer to our Refund & Cancellation Policy for instructions and fees.
- Provider Cancellations: In rare cases, third-party service providers (e.g., airlines, hotels) may cancel or alter bookings. In such cases, we will work to provide alternatives or process a refund as appropriate.
6. Liability & Disclaimers
- Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages resulting from delays, cancellations, or changes to bookings, or for any loss or damage to property.
- Third-Party Providers: We are not responsible for the services provided by third-party vendors (e.g., airlines, hotels) and any issues that arise from those services.
- Force Majeure: We are not liable for failure to perform services due to events beyond our control, such as natural disasters, strikes, or other unforeseen circumstances.
7. Privacy & Data Protection
We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.
8. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes will be resolved in the courts of Sri Lanka.
9. Amendments
We reserve the right to update or modify these Terms & Conditions at any time. The updated version will be posted on our website with a new “Last Updated” date.
6. Contact Us
If you have any questions or concerns regarding our Terms & Conditions, or if you require further information about our services, please don’t hesitate to reach out to us. We’re here to assist you!
Fly Colombo International
Email: info@flycolombo.com
Phone / WhatsApp: +94 77 886 2828
Business Hours: Monday to Friday, 9 AM to 6 PM