Last Updated: 11/23/2025
Fly Colombo International
Website: https://flycolombo.com
This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations are processed for services booked through Fly Colombo International.
1. Refund Eligibility
Refunds may be issued under the following circumstances:
- Booking Cancellations: Cancellations made according to the terms of this policy.
- Booking Modifications: In some cases, modifications may be eligible for refunds, depending on the service provider’s terms.
- Provider Cancellations: If a service provider (e.g., airline, hotel) cancels or fails to deliver the booked services, you may be eligible for a refund.
Refunds are processed in the original payment method unless otherwise agreed upon.
2. Cancellation by the Customer
- Airline Bookings: Airline tickets are generally non-refundable unless specified otherwise by the airline. Some tickets may allow partial refunds, subject to cancellation fees.
- Hotel Bookings: Hotel cancellations depend on the hotel’s cancellation policy. Cancellations made within the specified period are generally refunded in full or partially.
- Tour Packages: Tour cancellations will incur a cancellation fee based on the timing of the cancellation and the terms of the specific package.
- Non-Refundable Bookings: Some bookings, especially discounted or promotional ones, may be non-refundable.
Cancellations must be made in writing (email or via our customer support channels). Please refer to your booking confirmation for specific cancellation deadlines and fees.
3. Refund Process
Refunds are processed once the cancellation request is approved. The following conditions apply:
- Timeframe: Refunds may take up to [X] business days to be processed, depending on the payment method and service provider.
- Cancellation Fees: A cancellation fee (up to [X]%) may apply, depending on the timing and type of service.
- Non-Refundable Fees: Some services (e.g., visa fees, flight upgrades) may be non-refundable.
4. Cancellations by Fly Colombo International
In rare cases, we may need to cancel or modify your booking. If we do so:
- Alternative Arrangements: We will try to provide an alternative service of equal or greater value.
- Refunds: If no alternative is available or suitable, you will receive a full refund for the affected service.
5. Force Majeure
In case of force majeure (e.g., natural disasters, political unrest), Fly Colombo International is not liable for cancellations or delays caused by such events. Refunds will be handled based on the policies of the third-party service providers.
6. Contact Us
For cancellation requests, refunds, or any queries regarding this policy, please contact us at:
Fly Colombo International
Email: info@flycolombo.com
Phone / WhatsApp: +94 77 886 2828
Website: https://flycolombo.com